Software Update FAQ | edgeNEXUS App Store

Software Update FAQ

Software updates are easy.

Software can either be downloaded by the Appliance or manually download over the internet. All our downloads are securely 3DES encrypted for specific machines

Online

If the device can connect to the CSM (Cloud Service Manager) than it will validate the support contract and then list the available downloads.

You can then select an image to download. Once its downloaded you can select it and then apply it. You can also revert to previous versions. Software updates will automatically restart that will result in some downtime (1-10s)

Offline

If the device can’t connect to the internet then you will need to download the software manually from a machine that can access the internet.  You will need the manual download link below.  Once downloaded login to the ALB GUI (or REST) and then upload it.

You will need your machine ID and Licence ID

Go to the link below where the system will validate your support contact and then prepare the latest download package for you.

Manual Download link

Once you have it simply login to the Appliance and upload.

Questions on older version upgrades

  • I’m on an older version of software, is there a direct migration path to the new release?

    It depends on which version you are currently running.

    • ALB-X v4.1.x or above

    • If you are running ALB-X v4.1.x, it is possible to upgrade to v4.2.x from the update file on FTP or DropBox. We recommend the following steps:

    • arrowContact support@edgenexus.io with details of your current software version

    • arrowSupport will send you the correct FTP or DropBox link to download v4.2.x

    • arrowNavigate to Advanced — Software page and upload software

    • PLEASE NOTE: Whilst this update file will provide the latest version of software, unless you build from scratch, you will miss out on platform updates.

    • Below ALB-X v4.1.x

    • Currently there is no direct upgrade path, therefore customers on a software version below v4.1.x will require a new Installation. We recommend the following steps:

    • arrowDownload a trial version from our site and set up a separate environment in parallel.

    • arrowUse the Video Tutorials and User Guides found on User Central to set up your ALB-X v4.2.x

    • arrowThe trial version is exactly the same as the full production version of the product from a feature and functionality perspective. To go into production you’ll need to apply your original, valid licence.

  • Will my existing licences still work?

    Yes. For virtual machines you need to ensure that the IP addresses of the appliances remain unchanged. Simply upload the original licence file onto the new appliance.

  • Will I lose all of my configuration settings and certificates during the upgrade?

    No. During the upgrade, your configuration settings will remain on the ALB-X.

  • What if I’m building from scratch?

    You can import your existing configuration settings onto your new appliance for ease-of-use and speed to deployment. SSL certificates must be imported separately.

  • What resources are available to me for version 4.2.0?

    edgeNEXUS has a wealth of materials available for the latest product release including:

  • Need Technical Assistance?

  • If you have a support issue and require technical assistance please email the support team with details.

  • Please email support@edgenexus.io to log a ticket and request a call back.

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